Legal and operational frequently asked questions
This page explains what you should know about company identity, booking flow, payments, cancellation, accommodation, tours, transport, visa matters, account security and personal data when planning travel with Rezervasyon Yap.
Son güncelleme: Temmuz 2026
Account, access and security
User account, contact details, password security, unauthorized transactions and notifications.
6 questions
Is creating an account mandatory?
Some products may allow quick requests without an account, but using an account is recommended for booking tracking, document access and support history. Keeping account details current helps operational communication. Update e-mail or phone changes without delay.
How should I protect my password and account?
Use a strong and unique password, and do not share passwords or verification codes. Sign out on shared devices and manage browser-saved card or password details carefully. If you notice suspicious access, contact our support channels immediately.
Who is responsible for actions made through my account?
Booking requests, information changes and messages sent through your account may be treated as your actions. If unauthorized use is suspected, notify us in writing as soon as possible. Losses before notification are assessed according to the event and security records.
What happens if my contact details are wrong?
Incorrect e-mail or phone details may prevent you from receiving vouchers, payment reminders, operational changes or cancellation notices. Delays and loss of rights caused by this may be the customer’s responsibility. Check your contact details before booking and near the travel date.
Can I delete my account or booking history?
You may submit access, correction, deletion or restriction requests under personal data rights. Some records may need to be retained for invoices, contracts, disputes and legal retention obligations. Details are explained on /legal/privacy.
What should I do if I suspect fraud?
Do not pay if you receive a suspicious message, fake payment link or different IBAN claiming to be from Rezervasyon Yap. Request verification through +90 532 397 7957, +90 533 057 7913 or info@rezervasyonyap.com.tr. Our official website is https://rezervasyonyap.tr; do not share personal or card data through links you do not trust.