Legal and operational frequently asked questions

Choose a product and enter the date, number of guests, room or service type and other requested details. The system may show availability and price immediately; some products require agency or supplier approval. Once payment or the required prepayment is completed, confirmed booking details are sent to your registered contact channels.

No. Villas, yachts, group tours, private transfers and dynamically priced stays may first need an availability check. A confirmed booking is created only after payment conditions are met and the agency confirms the service. Travel arrangements made before confirmation are at the customer’s own risk.

Please check names, identity or passport details, dates, number of guests, age groups, room type and special requests carefully. Incorrect or missing information may cause extra charges, refusal of service or inability to process a carrier service. If you notice an error, contact info@rezervasyonyap.com.tr immediately.

Requests such as baby cots, connecting rooms, high floors, early check-in, special meals, yacht routes or transfer waiting time are forwarded to the supplier. They are not binding service elements unless the supplier confirms them in writing. Paid or availability-based requests may require separate approval.

For confirmed bookings, vouchers, contract summaries, payment details or operational notes are shared electronically. In some services, the final meeting point, guide details or captain contact may be sent closer to the travel date. Keep these documents and have them available when the service starts.

Changes to date, name, guest count or service scope depend on product rules, supplier approval and availability. A change may create additional fees, price differences or new cancellation rules. Sending your request early and in writing helps reduce the risk of losing rights.