Legal and operational frequently asked questions

As a general principle, written cancellation requests for package tours made at least 30 days before departure are assessed for refund after deducting mandatory expenses and any collected deductions under the contract. Cancellations made within 30 days may be subject to higher supplier, carrier or contract deductions. The detailed provisions on /legal/cancellation apply.

Hotel cancellations may allow more flexible terms until 15, 7 or 3 days before arrival depending on property type, season, campaign and special dates. After those periods, the first night, a percentage or the full amount may be charged. Non-refundable, early booking or special campaign rates can have stricter rules.

A no-show means the customer does not attend the hotel, tour, boat, vehicle or carrier service at the start time without notice. The supplier may treat the service as used and no refund may be due. If delay or non-attendance becomes likely, inform both the agency and supplier in writing as soon as possible.

The refund is processed through the original payment channel after cancellation conditions and supplier reconciliation are finalized. Bank and card network processing times are outside the agency’s control. International cards, installment transactions or foreign-currency collections may take longer to reflect.

Natural disasters, epidemics, official travel bans, security decisions, port closures or flight cancellations are evaluated according to the product type. Force majeure does not always mean an automatic full refund; carrier, hotel, local authority and contract rules apply together. Alternative dates, travel credit or partial refund options may be offered in writing.

Cancellation or change requests must be submitted in writing to info@rezervasyonyap.com.tr or through the /contact form. Include the booking number, passenger name, service date and reason for cancellation. Phone calls may provide guidance, but the written record determines the processing date.