Legal and operational frequently asked questions
This page explains what you should know about company identity, booking flow, payments, cancellation, accommodation, tours, transport, visa matters, account security and personal data when planning travel with Rezervasyon Yap.
Son güncelleme: Temmuz 2026
Hotels and accommodation
Hotel check-in and check-out, room usage, child policies and property rules.
6 questions
What are hotel check-in and check-out times?
Check-in is usually in the afternoon and check-out is in the morning or before noon, but exact times depend on the property. Early check-in and late check-out are possible only with availability and property approval. These requests may be chargeable and are not guaranteed simply because they are noted.
Is the room type and bed setup guaranteed?
The purchased room type is guaranteed; details such as bed type, view, floor or connecting rooms are provided subject to property availability. If a feature is clearly sold on the product page, it is part of the booking. If a different room is assigned at check-in, notify reception and the agency immediately.
Why are child age and extra guest details important?
Hotels may apply different prices or acceptance rules according to child age, baby cot, extra bed and maximum capacity. Incorrect age declarations can create price differences or require a room change at check-in. All guests’ ages on the arrival date must be stated correctly during booking.
Can hotel concept and included services change?
Buffets, a la carte restaurants, beach, pool, spa, entertainment and seasonal facilities may change because of occupancy, weather and local rules. The product page should be read together with the operating conditions on your travel date. If a service is essential for you, request written confirmation before booking.
How do pet, smoking and property rules apply?
Pet acceptance, smoking areas, age limits, deposits, dress codes and visitor rules are the property’s own policies. The agency cannot change these rules. Breach of a rule may cause refusal of service, extra cleaning fees or deposit deductions.
What should I do if I have a problem at the hotel?
First report the issue to reception on the same day and request a solution. If it is not resolved, send photos, documents and a short explanation to info@rezervasyonyap.com.tr or call the reservation line. Problems reported for the first time after the trip may be assessed in a limited way because on-site solutions are no longer possible.