Legal and operational frequently asked questions

For hotels, villas, tours, yachts, transfers or similar travel products, send your partnership request through /contact or to info@rezervasyonyap.com.tr. Include company details, licenses or authorization documents, product description, pricing model, visuals and operational contacts. Our team will contact you after suitability review.

Depending on product type, we may request tax documents, activity certificates, tourism operation certificates, vessel licenses, insurance, transport authorization, chamber registration or documents proving contract authority. Documents must be current and verifiable. Products may not be published with missing documentation.

Visitor-facing texts must be accurate, current, natural and not misleading. Visuals must belong to the relevant product and represent the room, villa, vessel or tour experience truthfully. Incorrect visuals, exaggerated promises or missing rule disclosure may lead to removal from publication.

The supplier is responsible for keeping prices, allotment, seasons, closed dates and special conditions current. If wrong price or availability causes customer harm, responsibility is assessed under contract terms. Critical changes must be notified to the agency promptly in writing.

Cooperation with authorized travel agencies, corporate sales teams and destination specialists may be evaluated. Commission, brand use, customer communication and payment flow are determined by written agreement. Agency certificate number and authorized contact details should be included in the application.

Customer complaints are forwarded to suppliers with documents, dates, booking records and operational notes. We expect a reasonable explanation and solution within a fair time. Repeated complaints, verified service gaps or misleading information may cause product suspension.