Legal and operational frequently asked questions

Depending on the product, payment may be made by credit card, bank transfer, virtual POS, installments or secure channels notified by the agency. The method and deadline are shown on the product page or booking confirmation. Do not pay to personal accounts or unverified links outside the official payment channel.

Some bookings require a deposit to secure the service, with the balance due on a specified date or at check-in. If the balance deadline is missed, the booking may become at risk under the cancellation rules. Because the payment plan is included in the written confirmation, we recommend setting reminders.

Products may be displayed in Turkish lira or in the relevant service currency. For foreign-currency products, exchange rates, bank commissions or card issuer practices on the collection date may create differences. The final collection currency is shown on the payment screen or agency confirmation.

For invoicing, the correct name or company title, tax or identity number, tax office and address details must be provided. For mediated services, the supplier invoice and the agency service fee may be issued separately. Please send invoice requests during payment or promptly to info@rezervasyonyap.com.tr.

Card transactions are processed through authorized payment infrastructures; the agency does not request sensitive card data in plain text. If you see a suspicious link, different payee name or unusual payment request, verify it by calling +90 532 397 7957 before paying. Never share one-time bank passwords with anyone.

After final confirmation and collection, the price for the same service scope is fixed. Customer-initiated changes, guest count differences, tax or fee increases, carrier charges or mandatory supplier extras may affect the total. In such cases, the difference and reason are shared in writing.