Legal and operational frequently asked questions

During booking and support processes, we may process name, contact details, identity or passport details, travel preferences, payment transaction information and request correspondence. The data varies by product type. The scope and legal grounds are detailed on /legal/privacy.

To provide the service, necessary data may be shared with hotels, villa owners, tour operators, carriers, payment institutions, insurers, technology providers and competent public authorities. Sharing is limited to booking performance and legal obligations. Unnecessary data transfer is avoided.

You can send requests for access, correction, deletion, objection to processing and other legal rights through info@rezervasyonyap.com.tr. The request must include information that allows identity verification. Applications are evaluated within the periods required by law.

Cookies are used to run the site, provide security, remember preferences, measure performance and, where permitted, improve marketing experience. Strictly necessary cookies are required for the service to work. Preferences and details are available on /legal/cookies.

You may withdraw commercial electronic communication permissions at any time. Mandatory notices directly related to a booking may still be sent independently of marketing consent. Use the method in the message or write to info@rezervasyonyap.com.tr.

Card transactions are processed through authorized payment infrastructures, and card security details are not stored by the agency in plain text. Transaction references, collection results and accounting records may be retained for legal obligations. Contact your bank and the agency immediately if you suspect a security issue.