Legal and operational frequently asked questions

For flights, ferries, buses and similar transport services, the relevant carrier’s fare, baggage, name change, cancellation and refund rules apply. The agency cannot change those rules and can only provide processing and information support. Penalties or service fees may arise after ticketing.

Names must match the identity document or passport. Spelling errors, missing middle names or surname changes may not be accepted by the carrier. Contact info@rezervasyonyap.com.tr immediately if you see an error; correction is possible only according to carrier rules and fees.

Waiting time depends on transfer type, airport arrival time, flight tracking and whether the vehicle is private or shared. Provide the correct flight number and inform the operations team of delays. Exceeding the included waiting time may create extra fees or loss of service.

Baggage allowance depends on the carrier or transfer vehicle capacity. Strollers, sports equipment, wheelchairs, pets and excess baggage must be declared in advance. Undeclared special equipment may require an extra vehicle, extra fee or may be refused.

Carrier delays, cancellations, route changes and operational disruptions are subject to the carrier’s liability rules. The agency supports research of alternatives, supplier communication and document sharing. Extra accommodation, new ticket or transfer costs are assessed under the product rules.

Private transfers are priced for the agreed start and end points. Stops, route extensions, waiting or a different address require operational approval and may create extra charges. Instead of asking the driver for a service outside the contract, inform the agency operations line.