Legal and operational frequently asked questions

For villas, apartments and private stays, a deposit may be collected to secure damage, lost items, unusual cleaning or energy use. The deposit amount and payment method are stated on the product page or voucher. If there is no issue at check-out inspection, it is refunded according to the supplier’s rules.

The check-in time, meeting point and key handover are organized by the owner or local operations team. Identity notification, balance payment or deposit steps may be completed at arrival. If you will be late, inform the operations team in advance; late-night arrivals may incur extra fees.

The published maximum guest capacity cannot be exceeded because of safety, license and accommodation rules. All guests, including children and babies, must be declared in the booking. Undeclared guests may lead to extra charges, refusal of service or contract termination.

Private pool, jacuzzi, garden, internet, air-conditioning or utility systems may occasionally fail. If the supplier is notified promptly, repair or a reasonable alternative solution is sought. The agency cannot guarantee compensation for regional outages, weather conditions or public infrastructure failures.

Yes. Villas have limited inventory and are reserved specifically for the guest, so deposits are often non-refundable or subject to stricter conditions. Season, arrival date and owner contract determine the cancellation cost. Review /legal/cancellation together with the product’s special terms before booking.

Parties, loud events, commercial shoots, wedding preparations or outside visitors require owner approval. Use without written permission may breach neighbor, security and licensing rules. If you plan such use, disclose the scope clearly before booking.